Contact centre & back office planning
In the often-complex contact centre and ‘back office’ environments getting the basics right is essential. Our planning tools provide you with free guidance.
> Logged in users can access our inbound contact planning tools here
And the value of that lost business soon mounts up. Use our calculator to estimate how much abandoned calls are costing you.
> Logged in users can access our inbound contact planning tools here
> Logged in users can access our outbound contact planning tools here
> Logged in users can access our outbound contact planning tools here
Call centre blending commonly means combining inbound and outbound telephone call activity – typically using ‘spare’ staff capacity to make outbound calls during periods of low inbound call demand. However blending is not just about combining inbound and outbound telephone calls – blending can also be used for combining telephone calls and other contact demands such as emails.
> Logged in users can access our blended contact planning tools here
> Logged in users can access our back office planning tools here
Voice and screen recorder storage
> Logged in users can access our screen and voice recorder planning tools here