As part of its training package, UK-based contact centre software developer, Rostrvm Solutions is introducing new certified qualifications. In addition, Rostrvm is pleased to welcome Ben Alexander to its Training team.
Ben has worked in both Support and Training so understands issues from both angles. Previously with LANDesk, Touchpaper and royalblue, Ben is a genuine ‘people person’ with 15 years solid experience in the industry. You get an idea of his enthusiasm for his role when he tells you that, in his spare time, he teaches voluntarily: ‘I love it when I see someone at the point of understanding something for the first time – it’s such a great feeling’.
The training offered by Ben and Rostrvm’s project managers, headed up by Adam Cohen, is both interactive and relevant, not the ‘one size fits all’ approach that no one remembers once they’ve left the room. Training is offered as part of the package from the outset or as a stand-alone service – after sales can be an equally crucial time. Rostrvm is also there to offer refresher courses, for example, when new product releases come out, so that the full benefits can be gained.
Rostrvm trains on site or in its offices – one of the advantages of being a UK-based company.
“It’s a bit like looking under the rocks in the rock pool – on the surface you think you see the whole picture but you have to delve deeper to find hidden issues – the gaps in knowledge that, when addressed, can totally revolutionise operations and performance. We don’t have an ‘off the shelf’ training package – to make it meaningful we look at everything and everyone involved in the process – what they are using and who uses it – and come up with a cost-effective training programme.”
Ben adds, “Contact centre staff who have had some great training will tell you how fantastic it feels to have the tools and knowledge they need to meet their goals, without having to turn to the Support department for help every five minutes. It saves our customers time and money to address the areas where training is needed and ensures employees feel empowered and valued.”
Rostrvm is introducing a certified training qualification so that customers will be able to include it on items like CVs and resumes as a formal, tangible result. Watch this space!
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