One-Sure Insurance Services is one of the UK’s fastest growing independently owned insurance intermediaries, with offices in Stoke-on-Trent, Staffordshire. Its contact centre currently has around 70 staff with 55 seats and there are plans for strong future growth.

call centre software - case study - One Sure - OutBound, CallDirectorACD, CallGuide, AuditLog, call recording

Contact centres often have to ‘think outside the box’ to achieve targets and this is never truer than in the insurance industry. Marketplace requirements change fairly rapidly and new ways of accommodating them are needed to stay one step ahead, without breaking the bank.

One-Sure Insurance now uses the full suite of Rostrvm’s applications to help it be proactive in responding to market forces. rostrvm has been tailor-made for its contact centre and allows it to roll out new functions as needed.

It now benefits from:

  • rostrvm OutBound a platform independent predictive dialler, which supports structured, automated outbound contact
  • rostrvm CallDirectorACD inbound contact management
  • rostrvm CallGuide on the desktop with full scripting tools and process management functions to support agents through different types of calls
  • rostrvm AuditLog call recording

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