The latest edition of the Telecoms Complaints Bulletin from Ofcom shows that complaints about abandoned and silent calls have almost trebled in recent months. “Since the start of the year, the number of consumer complaints made to Ofcom about silent and abandoned calls has been steadily increasing.”

In the same period complaints to the Telephone Preference Service have also increased dramatically. The Ofcom bulletin can be read here.

We continue to advise call centres to understand and comply with the guidelines. If you would like to know more about how the rostrvm predictive dialler supports compliance please contact us.