Ofcom’s latest report into its Enforcement activities indicates that Ofcom is seeking an increase in penalties for misuse of predictive diallers. [Available here]

“At present the maximum penalty that Ofcom can impose for this behaviour[silent calls] is £50,000. We have made representations to Government about the possibility of increasing the maximum penalty for persistent misuse in order to further deter this type of behaviour.”

To learn how to ensure that dialler campaigns are both effective and compliant you should read our dialler planning guide available here.