We have joined the newly formed Network Answering Machine Detection (AMD) Working Party as founder members.

The working party is a group of outbound telephony industry stakeholders working together to develop and promote standards to allow outbound telephony systems such as predictive diallers to be notified when a call has been forwarded to a network based answering machine or voicemail system. If a solution and standard is achieved then there will be benefits to both consumers and contact centres; reduced consumer disturbance and enhanced call centre effectiveness.