Like all great ideas the rostrvm Switchless Call Centre is based on a simple concept – we take off-the-shelf Voice over IP (VoIP) components and enable them to deliver advanced call centre functions. rostrvm Switchless Call Centre uses the Session Initiation Protocol (SIP) as the mechanism for controlling and managing calls and contacts.
Normal routers and VoIP gateways are combined with the rostrvm customer contact applications to provide sophisticated call centre capability at affordable prices.
The Switchless call centre can be deployed in two configurations:
- rostrvm Invex Complete – Full call centre functionality on a VoIP infrastructure.
- rostrvm Invex Enhance – Turning traditional PBX technology into a sophisticated call centre.
Each can be deployed in combination with existing call centre technologies, to leverage investment and cost effectively deliver the advanced capabilities that have historically been the preserve of large call handling operations.
Voice over IP is usually viewed as an alternative to traditional telephony systems. It is more than that; IP is the platform for new call centre possibilities. The Switchless call centre already delivers
- the call centre without telephones.
- screen-pops without computers at the agent desktop.
and we are working to bring you call centre applications integrated to mobile telephones that support advanced presence, payment and collaboration functionality.