We’re pleased to welcome Mihir Ruparelia, who joins us to help with contact centre software support queries.
Rostrvm has been growing steadily and every new member of the team adds something valuable for our customers in terms of skill set and background.
Mihir is an experienced and friendly customer support advisor, having previously worked for a range of software businesses, taking calls on bespoke products, installing hardware, providing internal IT and making site visits.
He says, “It was an easy decision to join Rostrvm because of its solid reputation in the marketplace. Customers’ lives are made easier because we are a UK-based company and the R&D and engineers are all based on one site, so support queries can be answered very quickly. Also, the team have over 30 years’ experience so can find solutions and workarounds whatever the issue. It’s refreshing to be part of such a proactive and knowledgeable company.”
Peter Brown, Sales & Marketing Director, said, “rostrvm is a flexible and dynamic product which can evolve with the contact centre, so customers need specialised support. Mihir has the right approach and background to provide it in a calm and reassuring manner and be a ‘go to’ contact when you need him.”
Rostrvm Solutions holds the ISO 9001 Quality Standard accreditation, has received industry accolades and has also helped its customers attain awards.
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