Nick DarkeNick Darke has joined Rostrvm Solutions, the contact centre software developer, as a Business Development Manager. He will be instrumental in accelerating the company’s growth through spreading the word about Rostrvm’s innovative products.

He explains, “This new role fitted with what I enjoy doing, which is working with contact centres to make them the best. Rostrvm has a great reputation as a focused, British firm, with the experience to listen and provide exactly what the customer needs. Its products are modular and flexible so you don’t get that ‘one-size-fits-all’ scenario you get with some firms’ offerings – our solutions are tailormade to work.”

Nick started out in telesales and has worked for carriers, resellers, PBX manufacturers and contact centres. His previous role was at ShoreTel and he is well experienced to help customers and prospects both directly and through indirect channels.

He says, “It’s important to have close relationships with customers because the contact centre requirement is a complex one – Rostrvm recognises the need to provide fast and easy access to support.

“What makes my role at Rostrvm easier is that our software fits on top of any existing infrastructure – so it adds value to hardware and systems that are already in situ, rather than requiring customers to ditch everything and invest in completely new kit. Commercially, this makes more sense and, because the product is robust, flexible and modular, it will take businesses into the future, evolving with them.”

Peter Brown, Sales & Marketing Director at Rostrvm said, “We’re delighted to welcome Nick to our friendly and proactive team. He clearly has a passion for what we do and a real desire to sell solutions that fully meet a customer’s business requirements. He’s already making a positive contribution to our business; he has some great relationships and I think it’s fair to say that he is finding our agile, can-do approach refreshing and beneficial when it comes to engaging with resellers and end-users alike.”

Nick agrees that stripping away the layers is beneficial in a contact centre environment: “Contact centres are a very distinct animal with PCs, phones, CRM, multichannel, and the need for systems for performance analysis, blending etc – and everything has to be compliant. Often it’s not an IT person that’s needed but someone who understands customer relationships and marketing.

“For example, we’ve found a way to rationalise desktop screens to save staff having to flick between several different programmes when trying to help customers – we also have scripting tools. These sorts of apps delight customers because it saves them time and ensures accuracy and compliance. When there are fewer apps to work with on the desktop there is not so much training required either.”

Nick concludes, “So Rostrvm wears many hats when working with our customers, to get it absolutely right. Listening and getting to grips with the business processes required is crucial from an early stage. It all has to be joined up. I’m looking forward to speaking to people and seeing how we can help them.”

Nick is a keen sports fan so if you have a chat with him he promises to only bring up subjects like the football if wanted!