Kirklees Council, Huddersfield, has a long-standing relationship with Rostrvm Solutions, having used rostrvm for nearly a decade.

Kirklees Council Case Study
Kirklees is set in the heart of West Yorkshire, includes the two major centres of Huddersfield and Dewsbury – and has a growing population of some 425,500. Around 300 people across multiple sites utilise the rostrvm platform. This includes Kirklees Direct (nearly all of the council’s customer services) IT Support and Gateway to Care (adult social care and support services).

Kirklees Direct helps customers with issues including Council Tax and Benefits, Housing, Waste Services, Licensing and Pest Control.

There are 40 separate queues for different services and skills. They benefit from rostrvm:

Inbound, IVR, skills-based routing.
Multichannel, including email and SMS.
Performance management.
Call recording.
Self-service.

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