Kevin Hine has joined Rostrvm Solutions as a Software Engineer. In light of his extensive call centre experience we asked him why he chose to work with Rostrvm and what customers can expect.
How long have you been working in the call centre industry?
I have been involved in the industry for over a decade, particularly in the areas of developing and supporting systems.
You had the opportunity to work with other companies, why did you choose Rostrvm?
For their knowledge and the way they work. For example, in the area of software applications for the call centre and back office, Rostrvm Solutions believes that communication with the supplier should start early and it should not be a case of ‘one size fits all’, off the shelf, when it comes to product. The system needs to be flexible to meet the customer’s specific needs.
Contact centre software is an investment for both parties and time and money will be saved by talking to someone who is prepared to really get inside how your company ticks. Rostrvm will gain a comprehensive understanding of a customer’s needs and their work environment and, because of their knowledge, can engineer the most effective solution in the most painless way.
It may sound clichéd but Rostrvm really do know what they are talking about, having been in the industry since its inception. They are a breath of fresh air because they are passionate about developing products to be both robust and totally relevant to each customer – it’s not all about revenue.