Recently the contact centre’s purpose has changed from transactional activity to one where your customers can contact you for a wide range of reasons and through a variety of media.
Rostrvm Solutions has been implementing customer contact solutions for nearly 30 years. In that time we have seen clients’ needs change to accommodate ever increasing customer service expectations. Our flexible, robust applications allow our clients to work profitably, productively, efficiently and with accountability. Now rostrvm 9 builds upon that experience and specific real-world client feedback to provide a platform that supports the call centre transformation into a customer service hub.
Learn more about what’s new in rostrvm 9