Intelligent Insurance is a new broker specialising in high-risk home insurance and has a team of experienced advisers who work from its head office in Ringwood, UK.

It provides high-quality, competitively priced policies regardless of a customer’s property type, condition, usage or personal circumstances.

call centre software - case study - Intelligent Insurance, Inbound call management, Outbound dialling, Agent scripting, IVR, Queueback and CallBack functionality

The Intelligent Insurance contact centre runs entirely via rostrvm software and benefits from:

  • Inbound call management.
  • Outbound dialling
  • Agent scripting
  • IVR
  • Queueback and CallBack functionality.
  • Call recording for quality assessment and compliance.
  • Back office PBX and voicemail functions.”

David Holden, Managing Director at Intelligent Insurance, says, “The team at Rostrvm are experts at what they do but are also very approachable and good to work with – and they respond quickly.”

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