, a trading name of Insurance Dialogue Limited (IDL), is an independent intermediary specialising in insurance for people aged 50 and over.

call centre software - case study - Insure 4 Retirement - VoIP call centre, OutBound predictive dialler, CallGuide, CallDirector, ACD

To support continued business expansion IDL has deployed SIP based VoIP call centre systems.

  • rostrvm OutBound predictive dialler and campaign management system to optimise customer contact performance.
  • rostrvm CallGuide Contact Point Management to ensure that the agents have the right information at the right time to complete customer transactions.
  • rostrvm CallDirectorACD inbound contact management and contact blending to ensure that existing and new customers receive exceptional service.

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