For inbound call centres our online calculator is a simple and easy to use application that calculates the number of staff required to handle a specified number of incoming calls to a defined service level. Enter call volume, efficiency and call handling information to produce a forecast of agent requirements.
What is an abandoned call? It’s an irritated customer and, in many call centres, it’s a lost opportunity to make that sale. If you are lucky the customer will try again later but in most cases they won’t and your competitor gets the chance to capture your business.
And the value of that lost business soon mounts up. Use our calculator to estimate how much abandoned calls are costing you.