A Next Generation inbound call centre has tools that provide a great customer experience, help staff do their jobs well and enable the organisation to stay ahead of the curve.
Inbound call centre functionality that’s user-friendly
With inbound call centre contact requirements, our R&D department continually focus on keeping one step ahead in order to anticipate future expectations and deliver intelligent products hosted both on-site and in the cloud.
What makes a Next Generation contact centre platform special is the quality of its configuration and the expertise of the people behind it. This enables it to accommodate changing customer needs more easily.
You may know that today is the 50th anniversary of humans flying to the moon for the first time – and that was achieved through the skill, knowledge and experience of all concerned too (plus a fair bit of courage!). Apollo 8’s crew Frank Borman, Jim Lovell and Bill Anders orbited the moon on Christmas Eve 1968 and returned back to Earth at a hair-raising 40,000km/h (25,000mph). Their mission was put together by NASA in just four months – but they had the training and preparation to succeed.
You’ll be pleased to know that Rostrvm has taken slightly longer than four months to innovate our Next Generation software; we’ve drawn upon over 30 years of solid experience in the contact centre industry to put together the rich features of our products. You can read about our inbound contact centre suite here.
Some clients want to use just a few main features to start with but scale up as they go. You may have seen our home page with the ‘It’s not rocket science’ message – while we’ve built rostrvm to be enterprise-grade standard, it’s also user-friendly and responsive and we have a full support team ready to help. We tailor bespoke software, which means you get exactly what you want – not the standard contact centre industry offering.
Our mission is to provide award-winning, Next Generation multichannel customer contact that will engage effectively with your customers and at a down-to-earth price.
For further information contact us here – over and out!