IMSM Ltd, founded in 1994, is a market leader worldwide in supporting organisations to gain ISO (International Standard) certification. It has helped over 10,000 businesses achieve international standards, across a wide range of business sectors, and has offices in 20 countries.

call centre software - case study - IMSM ISO Specialists - Outbound contact management, In-call scripting, Call recording and retrieval, Operational and business outcome reporting,

The Business Development Centres now benefit from a rostrvm solution, which is in use in several countries, and includes:

• Outbound contact management.
• In-call scripting.
• Call recording and retrieval with metadata tagging.
• Operational and business outcome reporting with real-time displays and dashboards.
• UK-based service and support from Rostrvm’s experts.

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