Home Emergency Assist (HEA) offers a wide range of insurance services to homeowners and landlords – and complete home emergency cover. Its busy contact centre needed a user-friendly, agile cloud system.

In the contact centre, HEA has a Customer Services team, a dedicated claims line and sales. They now benefit from a rostrvm cloud solution, which includes:

• Inbound contact handling with intelligent IVR options, queue management and skills-based, multi-channel ACD.
• Outbound contact management.
• Multichannel capabilities, including social media and email.
• Call recording.
• Performance management and optimisation.
• UK-based service and support from Rostrvm’s experts.

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