Hertfordshire Partnership NHS Foundation Trust (HPFT) provides health and social care to over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Norfolk and North Essex.

Rostrvm Case Study NHS - Cloud contact centre, contact centre, Inbound contact handling, Outbound contact management, Call recording and retrieval

The contact centre now benefits from Rostrvm Solutions’ Cloud Contact Centre Service, which includes:

Inbound contact handling with intelligent queueing and skills-based, multi-channel ACD.
Outbound contact management.
• In-call scripting and process flow management.
Call recording and retrieval.
Operational and business outcome reporting with real-time displays and dashboards.
Remote working with true location independence.
• Business continuity resilience.
• UK-based service and support from Rostrvm Solutions’ experts.

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