Heritage Health provides private medical insurance and has a team of highly experienced and knowledgeable healthcare consultants who find the most appropriate and cost-effective plans for customers.

Individuals, groups and businesses come to Heritage Health for UK Private Medical plans, International Medical Insurance for expatriates and specially-designed schemes.

call centre software - case study - Heritage Health - predictive dialler, inbound contact, automated dialling, inbound blending, call recording

The poweredbyrostrvm cloud contact centre delivers:

  • inbound contact management with skills-based routing and queue functionality
  • automated dialling supporting structured outbound campaigns with inbound blending
  • agent support on the desktop, with scripting tools and process flow management
  • call recording and retrieval
  • management information and analysis tools

Emerson Peacey, Managing Director at Heritage Health, says that their Telemarketing team have generated some 60% increase in “Transfers” since the launch of poweredbyrostrvm, without using more staff or data, and this is expected to increase.

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