Heritage Health provides private medical insurance and has a team of highly experienced and knowledgeable healthcare consultants who find the most appropriate and cost-effective plans for customers.
Individuals, groups and businesses come to Heritage Health for UK Private Medical plans, International Medical Insurance for expatriates and specially-designed schemes.
The poweredbyrostrvm cloud contact centre delivers:
- inbound contact management with skills-based routing and queue functionality
- automated dialling supporting structured outbound campaigns with inbound blending
- agent support on the desktop, with scripting tools and process flow management
- call recording and retrieval
- management information and analysis tools
Emerson Peacey, Managing Director at Heritage Health, says that their Telemarketing team have generated some 60% increase in “Transfers” since the launch of poweredbyrostrvm, without using more staff or data, and this is expected to increase.