The rostrvm call centre Management Information System (rostrvm SuperVisor) has been re-architected to deliver a feature-rich user experience by taking advantage of the latest database and web technologies.

Using AJAX (asynchronous JavaScript and XML) technology at the desktop delivers the features of a traditional ‘thick client’ application to a ‘thin client’ web browser environment.AJAX also reduces the network cost of delivering management information to an ever-increasing audience such as providing individual ‘Personal Wallboard’ information to all of the agents in a call centre.

Rostrvm Solutions has taken advantage of the Google Web Toolkit (GWT) to build the new Management Information system. GWT has supported cross-compilation of existing and newly-developed Java components into optimised JavaScript applications and widgets.

Example

Example