Contact centre software
Is your contact centre equipped to achieve its business goals? Use next generation contact centre software strategically and automate tasks that will help both you and your customers.
Whether you want to deploy solutions on-site or in the cloud, start the discussion early with us to get the best results from contact centre software. Don’t let the procurement process slow down progress. Great ideas come from early conversations.
Call us on 01483 494690 or complete the form to learn more
Use rostrvm to:
- Improve engagement with contacts with a sensitive and compliant approach. Our next generation dialler, for example, gives you the best chance of engaging with your customers because it dials at the right time, with the right message, across multiple channels – and matches the right advisor to each call, so you can offer personalised service.
- Optimise your resources – channel shift and blending are made easier with automated, integrated systems. Reduce queues and control the workload shouldered by your staff. Meet contacts where they are and take them to where you need them to be.
- Support contact centre staff and optimise business processes – like streamlining desktops so everyone has a single, integrated view and can access data fast. We are an approved supplier on the G-Cloud list and our agile software works with CRM like MS Dynamics and Salesforce, as well as industry-specific packages and in-house systems.
- Control and measure business outcomes – with real-time and historical management information inbound and outbound, across all contact media and supporting systems.
Have a chat with us about where you are now – and where you want to be – and we’ll put our experience (over 30 years in the industry) into getting you there sooner than you think!
See us in action and go ‘wow’!
For further information call us on: 01483 494 690, or email firstname.lastname@example.org