Next generation customer contact – Contact centre software

Next generation customer contact – Contact centre software2018-12-03T13:23:57+00:00

next generation multichannel customer contact – Contact centre software - Rostrvm Solutions

Next generation customer contact

We’re innovators in next generation customer contact; put simply, our business-focused, joined-up, multichannel solutions will serve you and your customers today – and in the future.

We’re innovators with over 30 years’ experience in contact centre software design and development – so we’re well ahead of the game – we know what works, what doesn’t and what’s next.

Call us on 01483 494690 or complete the form to learn more

The exciting difference is that we apply our knowledge and expertise to innovating our products, not just churning out ‘same old, same old’ or ‘one size fits all’.

We want to know about your business – the way it works and what it needs and how we can help improve it. So talk to us early in your planning; we’ll listen carefully and share ideas, then provide bespoke, next generation solutions that take your business forward and provide the outcomes you want.

Offering integrated capability, our rostrvm full-spectrum delivery contact centre platform is robust and agile on-site or in the cloud. It overlays existing systems so you don’t have to pay out on infrastructure you don’t need – and your people don’t have to start from scratch with all new systems either. Our suite of applications provides security and will have everything you’ll want now and later on.

rostrvm is user-friendly for your people and we provide on-going training and support, so your team will be confident in using it and empowered to help your customers and contacts efficiently and using best practice.

Our applications will also help ensure compliance and consistency across the contact centre.

Next generation multichannel solutions include:

  • Inbound with ACD, intelligent routing, IVR, reduce abandoned calls, web chat and web call back.
  • Outbound with diallers which use concepts such as Precision Dialling to maximise data yield, take some of the strain on resources and support your people in being as effective as possible.
  • Desktop optimisation to ensure your people can get to the data they need to help customers and contacts effectively and fast.
  • Performance management, including business outcome and real-time and historical information and metrics, as well as contact recording, so you can measure and record everything you need. This will enable you to make informed decisions and be able to blend tasks to tackle peaks and troughs in contact volumes.
  • Work anywhere – in the office, on-site, wherever and whenever!

Rostrvm Solutions is a British software company and we’ll provide what you need now – and going forward.

See us in action and go ‘wow’!

For further information call us on: 01483 494 690, or email enquiries@rostrvm.com

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