Desktop optimisation – improve productivity and the customer experience

Desktop optimisation – improve productivity and the customer experience2018-11-07T11:56:57+00:00

Desktop optimisation – improve productivity and the customer experience – Rostrvm Solutions Ltd

Desktop optimisation

We’ve put over 30 years’ experience into the design of our desktop optimisation tools as part of our multichannel, user-friendly contact platform.

Don’t waste your resources – and your customers’ time – ensure that information that staff need is quick and easy to find with desktop optimisation. Our next generation software will improve both business productivity and your customer relationships.

Call us on 01483 494690 or complete the form to learn more

We all know how frustrating it is to be kept waiting or passed around the contact centre while staff search for data to deal with an enquiry. Customers expect to receive a fast, efficient service, regardless of the channel they contact you on.

Deploy our next generation DeskTop optimisation tools to streamline IT systems and business applications, so you can use them through a single, simple interface. DeskTop will significantly reduce processing time.

rostrvm DeskTop Suite is the flexible and practical way to help your people be more efficient and effective with existing IT systems and processes. It will:

  • Dynamically route the transaction process. Data from front- and back-office systems can be integrated in real time and presented to the most appropriate person on their desktop, using intelligent routing (caller ID).
  • Streamline everyday processes – no more flicking between screens, cutting and pasting or scribbling down information on bits of paper.
  • Provide context-sensitive information at all stages of the contact. It will support and guide your people through structured and consistent tasks and processes and ensure they remain proactive, confident and compliant.
  • Make activity and performance visible by providing real-time and historical reports, so you can measure business outcomes and make informed changes. You can tailor reports and dashboards to meet your needs. On a wallboard, on a PC screen, on a tablet or on your phone – see activity and performance how and when you need it.

Using rostrvm DeskTop optimisation your staff will be able to concentrate on maintaining positive customer relationships.

Rostrvm Solutions is a British software company and rostrvm DeskTop allows an agile and pragmatic approach to desktop challenges that delivers efficiency and tangible results. It’s part of our full-spectrum delivery contact centre suite of applications, deployed on-site or in the cloud. It’s resilient, compliant and secure and can overlay your existing systems, working with them to provide what you need now – and going forward.

See us in action and go ‘wow’!

For further information call us on: 01483 494 690, or email enquiries@rostrvm.com

 

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