Multichannel contact recording is invaluable for training, quality monitoring and compliance. Our intelligent recording system gives you full access to the detailed contact behind every step of your customer’s journey.
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4 features of contact recording that aid Best Practice
You want your business to be compliant, efficient, secure – and given the thumbs up by customers and contacts. Call and screen recording makes it easier to monitor all communications:
- It supports the quality-monitoring process, and you can record a customer’s contact across different channels – listen to calls and see text in messages, web chat and emails.
- rostrvm provides control of recordings. For example, there are points in calls where recording needs to be turned off, like when capturing sensitive data such as payment information.
- Our recording system is user-friendly, enabling you to quickly find and play back recordings from inbound and outbound contacts when needed. Users with appropriate permission can do this from any browser or from their phone.
- It has a powerful, user-configurable contact retrieval search engine to let you analyse activities in the way that your business needs.
Rostrvm Solutions is a British software company and our contact recording system is part of our full-spectrum delivery suite of applications. rostrvm overlays existing infrastructure and can be deployed on-site or in the cloud.
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For further information call us on: 01483 494 690, or email firstname.lastname@example.org