Multichannel contact recording is invaluable for training, quality monitoring and compliance. Our intelligent recording system gives you full access to the detailed contact behind every step of your customer’s journey.
Multichannel contact recording
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4 features of contact recording that aid Best Practice
You want your business to be compliant, efficient, secure – and given the thumbs up by customers and contacts. Call and screen recording makes it easier to monitor all communications:
- It supports the quality-monitoring process, and you can record a customer’s contact across different channels – listen to calls and see text in messages, web chat and emails.
- rostrvm provides control of recordings. For example, there are points in calls where recording needs to be turned off, like when capturing sensitive data such as payment information.
- Our recording system is user-friendly, enabling you to quickly find and play back recordings from inbound and outbound contacts when needed. Users with appropriate permission can do this from any browser or from their phone.
- It has a powerful, user-configurable contact retrieval search engine to let you analyse activities in the way that your business needs.
Rostrvm Solutions is a British software company and our contact recording system is part of our full-spectrum delivery suite of applications. rostrvm overlays existing infrastructure and can be deployed on-site or in the cloud.
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For further information call us on: 01483 494 690, or email email@example.com