Performance Management tools that improve business outcomes
Our performance management tools make all areas of contact centre operations visible and everything you need is in once place. Business decisions can be made based on rich, historical and real-time data.
Managing Performance in the contact centre and back office
Call us on 01483 494690 or complete the form to learn more
Top tips for performance management
rostrvm provides an integrated view of your contact centre operation across all of your channels – inbound and outbound. This enables you to measure and manage effectiveness and optimise the performance of your teams.
Our enterprise reporting, rostrvm performance management facilities deliver information and analysis to all levels of the business, in the right format at the right time.
- Contact centre and back office performance metrics.
- Business outcome and real-time and historical management information – inbound and outbound across all contact media and supporting business processes.
- A blended operation, where you can use data to make informed decisions on switching inbound and outbound activity, or you might switch advisors between different channels. It ensures you maximise the resources available.
- Tailored, scheduled and accessible wallboards, dashboards and reports deliver essential information automatically to your staff, supervisors, business managers and executives.
- Call and screen recording for quality assessment, training and compliance purposes.
- Disparate systems, varied activities and multiple processes make the back-office environment complex and difficult to measure. rostrvm rationalises desktops, tracks activities and provides management information to give you control of your back office as a whole, driving productivity and enhancing processes.
It’s quick, easy and cost-effective to deploy on-site or in the cloud – and will enhance your contact centre performance now and going forward.
See us in action and go ‘wow’!
For further information call us on: 01483 494 690, or email email@example.com