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Hosted contact centre …
Cloud contact centre …
Cloud call centre …
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There has never been so much choice when it comes to technology available to contact centres. You can have a hosted contact centre – or a cloud contact centre (hosted in the cloud), allowing access anywhere there’s an internet connection.

The thing is, rostrvm hosted contact centre software can do either and, unlike other solutions, it will do everything it says ‘on the tin’. We’re a one-stop-shop with the experience and expertise to configure software to meet the needs of your business now – and be flexible enough to accommodate your changing requirements going forward.

Whichever platform you choose, you don’t have to replace your existing systems because our software can overlay them – and you can enhance features and add new ones. It’s a cost-effective, user-friendly multichannel solution inbound and outbound.

With rostrvm running the tech side of things, your contact centre can focus on looking after your customers and achieving your business goals. Our hosted contact centre software automates tasks and enables you to ‘do more with less’.

rostrvm enables:

  • efficient enterprise contact management.
  • improved services to customers.
  • multichannel contact strategies that meet people where they are at the right time, in the right way, with the right results.

Call us on 01483 494690 or complete the form to learn more.

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Solutions

Inbound contact

Our multichannel solution enables your customers to choose how they contact you – a call, text, email, social media, chat … and gives you options like channel shift and self-serve.

rostrvm’s reliable and robust ‘set-and-forget’ inbound Automatic Call Distribution (ACD) provides:

  • Intelligent contact routing to reduce abandon calls and get customers to the right person fast.
  • Interactive Voice Response (IVR), which delivers in-queue automated services to callers: examples include self-service options and features like requesting a call-back, saving callers time and reducing peaks in call volumes for staff.
  • Web chat, which links seamlessly to contact with a live agent when needed.

Outbound contact

Whether you choose a hosted dialler on-site – or a cloud dialler – multichannel outbound contact is easier with our rostrvm outbound contact centre management suite. Our powerful outbound dialler delivers high-performance contact with your customers and prospects. It will:

  • Target your campaigns with precision dialling.
  • Ensure you keep your promises to call back.
  • Fulfil your ‘call me‘ and web form requests.
  • Make contact in the right way at the right time with telephone calls, text messages and email – great for all kinds of sales campaigns, appointment reminders, collections, retentions …
  • Measure the business benefits as well as operational performance.
  • Optimise agent performance with task blending.

Desktop optimisation

You may have numerous business management applications and CRM systems to support specific activities. This information is often kept in technology silos, which can be slow to use but we can help with that. Users should not be flicking between mainframe screens, cutting and pasting from one database to another etc. – it causes delays and errors.

rostrvm Desktop overlays your business’s existing investments making them streamlined and user-friendly, so staff can do their jobs well. It:

  • Rationalises disparate and messy desktop environments and makes them easy and quick to use.
  • Simplifies information navigation to help your people to complete tasks more efficiently.
  • Significantly reduces processing time.
  • Improves information capture quality and consistency.
  • Is available for a hosted contact centre on site or a cloud contact centre.

Managing Performance

Our advanced, powerful performance management tools for your call centre and the back office will enable you to measure and manage effectiveness and optimise the productivity of your teams. It will provide you with a 360° view of operations, including:

  • Contact centre and back office performance metrics.
  • Business outcome and real-time and historical management information – inbound and outbound across all contact media and supporting business processes.
  • Call and screen recording for quality assessment.

With real-time or historical information at your fingertips, on any device wherever you are, you’ll be able to make informed decisions and change and blend operations, enabling you do more with the same resources – or do the same with less resources! 

Professional Services

Rostrvm Solutions works hard to ensure three fundamental business needs:

  1. Visibility of cost – ‘on time and on budget’ is our mantra.
  2. Defined deliverables.
  3. Practical support.

Our customers have told us that they value our ability to listen and come up with ideas and solutions in a proactive way. We can do this because we have over 30 years’ experience in the contact centre industry and can innovate to provide robust and flexible products with rich features. It’s why we retain our customers and it’s also why new prospects choose us. We offer:

  • Consulting services – talk to us early and we’ll help you find the right solution for you, whether it’s a new project or an enhancement to an existing operation.
  • Project delivery – we’ll maximise business benefit from the outset and our implementation team will be there at every step of the way to ensure smooth deployment.
  • Ongoing support – we have many long-standing customers who rely on us daily to provide an excellent service. They trust us, and our client testimonials endorse the professionalism of our approach.

So, whether you’re looking for fully blended Inbound and Outbound multichannel communication capabilities, or something simpler, speak to us. We’ve got great references – just take a look at our case studies – and our products will cater for you now and in the future. It’s a lot easier to serve other people when your tech is serving you well.

For further details on how we can help: Tel: 01483 494690 Email: enquiries@rostrvm.com

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Send us your details and we’ll get in touch

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For further details on how we can help: Tel: 01483 494690 Email: enquiries@rostrvm.com

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