, a trading name of Insurance Dialogue Limited (IDL), is an independent intermediary specialising in insurance for people aged 50 and over.

To support continued business expansion IDL has deployed SIP based VoIP call centre systems.

rostrvm lets us mix and match traditional telephony with Voice over IP. Constraints have been removed; we can expand and contract the operation and call
centre agents can be anywhere.

An extended version of this case study is available by Insurance_Dialogue_Case_Study_2009.1.