Fidessa group plc is a leading global supplier of trading systems, market data and connectivity solutions to firms involved in trading the world’s financial markets.

call centre software - case study - Fidessa - CallDirectorACD, CallGuide, SuperVisor

To ensure the smooth running of a multiple-location service desk, where technical support and assistance is given to customers with queries on Fidessa’s product range it utilises:

  • rostrvm CallDirectorACD inbound contact management in a virtual call centre.
  • rostrvm CallGuide Contact Point Management.
  • rostrvm SuperVisor real-time & historical management information.

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