Ever Ready Mortar delivers a unique service supplying ready to use mortar to the building trade. The rostrvm blended call centre solution supports its outbound sales and inbound customer service operation.
The challenge was to create a call centre from scratch that would provide an effective outbound sales operation as well as deliver the personalised customer service that would ensure customers come back for more.
- The rostrvm system allows for multiple concurrent campaigns.
- Prioritised campaigns and scheduled call backs.
- Allows Ever Ready Mortar to create innovative features for its inbound customer service operation.