Equity Insurance Partnerships is one of the UK’s leading providers of insurance solutions to affinity partners, working with a host of leading brands such as Banco Santander, HSBC, First Direct, Renault and Honda.

call centre software - case study - Equity Insurance Partnmerships - rostrvm outbound dialling solution

Equity Insurance Partnerships was looking for a modern outbound dialling solution to meet its needs because the existing system had become inadequate. It wanted to put efficient telephony technology in place to enhance the strategy and structure for its new 20-seat, dedicated outbound team.

It now benefits from:

  • rostrvm OutBound a platform independent predictive dialler, which supports structured, automated outbound contact
  • rostrvm CallGuide on the desktop with full scripting tools and process management functions to support agents through different types of calls

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