EDF Energy is one of the largest energy companies in the UK, generating around seven per cent of the UK’s electricity. Over a quarter of the UK population depends on EDF Energy for their electricity.

call centre software - call centres case study - EDF Energy

EDF Energy’s involvement with Rostrvm Solutions goes back to the 1990s when rostrvm was first implemented at Seeboard energy (which has since merged with EDF Energy). Enjoying a working relationship for over a decade, EDF Energy is one of many long-standing rostrvm customers.

EDF Energy operates rostrvm-supported Call Centres to enhance customer service and improve efficiency across a range of departments.

> Click here to access an extended version of this case study

[Requires Acrobat Reader or similar PDF reader]