Dudley MBC, in the West Midlands, has a busy Housing Income Team catering for a wide range of public accommodation requirements.

call centre software - Outbound call centre case study - Dudley Metropolitan Borough Council

The Housing Income Team now benefits from a rostrvm for Housing solution, which they anticipate will help mitigate the impact of Welfare Reform and the implementation of Universal Credit by enabling swifter contact and therefore supporting tenants and maximising rental income collections. It enables the council to ‘do more with less’.

The poweredbyrostrvm cloud solution includes:

  • An automated outbound dialling system for rental collections and reminders, including outbound voice campaigns to ensure tenants get the message and help them to respond.
  • Integrated text messaging, which could be used for appointment reminders, confirmations and improved tenant engagement.
  • Ability to record contact outcome and payment information and analyse it using a configurable management information portal.
  • rostrvm performance management function, ensuring real-time visibility of operations and enabling the department to tailor reports, use dashboards etc.

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