Rostrvm Solutions will be joining industry professionals at the ‘Customer Contact Planning 2012’ conference at the Hilton Hotel, Blackpool on 23 and 24 April. Will we see you there?
Organised by the Professional Planning Forum, the conference is held annually (over 600 people attended in 2011) and this year’s theme is ‘Planning for Peak Performance’.
Ken Reid from Rostrvm is participating in the National OutBound Forum at the conference on Monday 23 April. The forum will aim to provide an insight from outbound professionals and industry leaders into developing a proactive outbound strategy. It’s one not to miss and here’s why …
It’s crucial that contact centres get their outbound operations right, both to comply with regulations and to ensure that the needs of both customers and the business are being met. This forum will focus on optimising outbound calls alongside other contact approaches and engaging in operational best practice. Even in these austere times it’s entirely possible to achieve this and you can hear how.
In addition, the main conference offers a useful mix of topics and networking opportunities, as well as the chance to hear all the ‘Innovation Award’ finalists speak about their work. It’s a valuable event for any contact centre professional looking to gain inspiration and advice – or share experiences and ideas – with industry experts, potential and existing business partners and colleagues.
Further details: http://planningforum.co.uk/conference/2012Conference/Expo.aspx