In our previous post we mentioned that we were waiting for additional devices to test with our Contact Centre management information system….

We’ve successfully checked out rostrvm call centre MIS using a ‘smart’ blu ray player. We simply pointed the player’s in-built browser at the rostrvm web server and entered the appropriate logon details.

rostrvm blu ray

rostrvm  conforms to standards. This means that any device with a ‘standard’ browser  and network access to the rostrvm database can  be used to deliver management information. So as well as the usual PCs and browsers  – Explorer, Firefox, Safari and Chrome we’ve delivered call centre MIS to mobile phones and tablets (including iPhone and iPad), browser-enabled ‘smart’ TVs & blu ray players and the Raspberry Pi.

Management information has grown in importance this year; delivery of timely, insightful management information will be one of the key business drivers in 2013.