In our previous post we mentioned that we were waiting for additional devices to test with our Contact Centre management information system….
We’ve successfully checked out rostrvm call centre MIS using a ‘smart’ blu ray player. We simply pointed the player’s in-built browser at the rostrvm web server and entered the appropriate logon details.
rostrvm conforms to standards. This means that any device with a ‘standard’ browser and network access to the rostrvm database can be used to deliver management information. So as well as the usual PCs and browsers – Explorer, Firefox, Safari and Chrome we’ve delivered call centre MIS to mobile phones and tablets (including iPhone and iPad), browser-enabled ‘smart’ TVs & blu ray players and the Raspberry Pi.
Management information has grown in importance this year; delivery of timely, insightful management information will be one of the key business drivers in 2013.