We’ve launched our new, easy-to-use web site.

As well as helping you with all your inbound, outbound, Desktop optimisation and Performance Management needs, our website offers you useful apps. This includes a call centre calculator app, to help calculate inbound call centre staffing requirements at any one time. There are also helpful contact centre and back office planning tools, such as one to calculate the cost of abandoned calls – and an online predictive dialler calculator. There is everything you should have to get the results you need from your campaigns!

Connect to us on Twitter, Facebook, Google+, iTunes Ping and LinkedIn if you want some great, cost-effective ideas on how to improve your productivity, profits and performance in the call centre. We’re also on Web Chat and would love to help you get the best out of your business.

Start by checking out our website. There is a lot more to come on hot topics you have told us you want to know more about so please, stay connected and we’ll keep in touch . Meanwhile, our blog has stacks of information on how you can improve your contact centre, so take a look today.