CETA provides insurance products from a panel of the UK’s leading companies and is a national network of intermediaries with over 4,000 members.

call centre software - cloud contact centre case study - CETA

Based in Oxfordshire, CETA helps its members to sell a range of highly-competitive general insurance products. It provides all the tools they need to quote, sell and process their transactions, as well as an introducer scheme and website facilities.

CETA’s contact centre now benefits from the poweredbyrostrvm cloud contact centre service, which includes:

• Outbound contact and campaign management.
• Inbound contact handling with intelligent queueing and skills-based, multi-channel ACD.
• The ability to blend to accommodate traffic volumes.
• In-call scripting.
• Call recording and retrieval.
• Operational and business outcome reporting with real-time displays and dashboards.
• UK-based service and support from Rostrvm’s experts.

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