Cambridge University Press is the publishing business of the University of Cambridge and, as well as being a leading British publisher, it is the oldest printer and publisher in the world and one of the largest academic publishers globally.
Home-working is proving to be a cost-effective choice for some contact centres, which benefit from the flexibility that it gives them and their agents.
Fidessa group plc is a leading global supplier of trading systems, market data and connectivity solutions to firms involved in trading the world’s financial markets.
The Grass Roots Group is a UK organisation with global reach, and specialises in developing the performance and skills of its clients’ staff, specifically through the provision of commercial, education, measurement and reward programmes which Grass Roots manages through its contact centre.
Established in 1973, Karndean International has evolved into one of the world’s best-known and most respected flooring brands.
When is a call centre not a call centre? Contact management is important to the service, but the Access team is not a call centre in the traditional sense. The objective isn’t to plough through high volumes of calls as quickly as possible – the aim is to conduct interactions sensitively and to measure the outcome
When the Council implemented its plan to refresh its call centre infrastructure, the Council was not looking to implement one central call centre, but required call centre technology with the ability to set up virtual call centres. This enables the Council’s different business areas to administrate and set up their own call handling specific to their
Nottinghamshire County Council has has been successfully using rostrvm in its customer service centre (CSC) since 2009. The number of services delivered to its customers has increased dramatically and the Council needed to extend call handling capabilities into other departments to maintain productivity and efficiency.
Sadler’s Wells is a world leader in contemporary dance, bringing the very best of international and British productions to audiences at its three theatres in London and on tour. The company has a strong customer service ethos. As a thriving arts organisation and a registered UK charity, Sadler’s Wells earns approximately 70% of its income from