VoIP Archives - Rostrvm Solutions Ltd

Discover rostrvm this summer

Now that the warmer weather’s finally here, many of us are thinking towards our summer holidays, whether that’s walking in Wales or camping in Cornwall.

Rostrvm 2017-01-04T05:52:09+00:00

Homeworking delivers cost savings

Contact centres which are using a VoIP-enabled system and broadband to allow their staff to work at home are reaping the benefits, especially during wintry conditions.

Rostrvm 2013-03-24T20:26:11+00:00

VoIP is the platform for new contact applications

With the ultimate vision of Unified Communications in mind and seamless use of multiple channels, it is no surprise that every single system that Rostrvm has installed for contact centres in 2009 has included Voice over IP. Advances in technology have meant that VoIP now offers an infrastructure that enables many businesses – and not just

Rostrvm 2017-01-04T05:52:11+00:00

VoIP drives call centre software growth

As businesses plan to meet the challenges presented by 2010, one of the items on many Christmas lists is VoIP (Voice over Internet Protocol technology), in the contact centre. Call Centres like the fact that IP-based systems can work alongside existing PBXs and data systems, for cost-effectiveness. Rostrvm can mix and match traditional (TDM) telephony

Rostrvm 2009-12-24T08:03:01+00:00

Reducing the cost of virtual contact centres

The traditional view of the call centre as a specific place where customer contact takes place is becoming outdated. Increasingly customer interactions happen throughout an organisation combining front-line contact management in multiple locations and back-office support functions. An important element in any call centre deployment, and particularly in a distributed ‘virtual’ environment, is the cost

Rostrvm 2009-06-16T07:13:44+00:00

Wake up to VoIP

Frankly we wouldn’t be surprised if the mere mention of Voice over IP was enough to make you yawn with boredom and click on to the next blog --- but please bear with us and read on! Every man and has dog have been trumpeting Voice over IP (VoIP) as the best thing since sliced bread for

Rostrvm 2017-01-04T05:52:14+00:00

“There are numerous advantages to having a shared service with rostrvm; firstly, contact centre advisors can work at any of the three sites, whichever is convenient, and they can also work from home. This provides massive flexibility.”

EK Services

“The rostrvm system offers flexibility with the way we handle customers calls with the automation of specific transactions, intelligent routing, means we can do more without having to spend more!”

West Bromwich Building Society

"The Customer Service Centre isn’t just about handling large volumes of calls efficiently; it’s about taking ownership and dealing with customers’ problems effectively”

Nottinghamshire County Council

“Working with rostrvm has been very straightforward. They have taken the time to understand what we need and delivered exactly what we need.”

Nottinghamshire County Council

“rostrvm CallGuide technology allows us to capture information from people who are phoning us, emailing us, dropping in to see us, faxing us or sending an SMS.”

London Borough of Wandsworth

“The callback facility means that our customers perceive that they are getting a high quality service whilst giving us the control to handle the call volumes.”

London Borough of Wandsworth

“The dialler solution ensures productivity and structure for our agents, whilst it provides the business with reporting in order to lever performance and maximise our campaign strategy.”

Fidessa group PLC

“We called on a number of technology suppliers to see what they could offer and chose Rostrvm because they could provide everything we needed at a very competitive and cost-effective price.”

EDF Energy

“We would recommend rostrvm to another call centre and we have other companies come to our site to see it in action - it’s a great piece of kit which suits our needs”

First Choice Holidays

“We are delighted with the increase in productivity overall, and the improvement in customer satisfaction levels and staff motivation.”

Canterbury City Council

“rostrvm has given us the opportunity to talk to more people and therefore convert a higher ratio of insurance quotes”

Autonet Insurance

“rostrvm has given us the opportunity to talk to more people and therefore convert a higher ratio of insurance quotes.”

Autonet Insurance

“It is crucial that the technology infrastructure that we operate reflects the same ability to move quickly to take advantage of any opportunities. The rostrvm product is ideally suited for that environment.”

Asia Risk Technologies

One of our customers used rostrvm DeskTop on a mixture of legacy applications and has reduced the time and hassle required to handle a data entry and processing task from 12 minutes to 45 seconds!

"For team leaders the management information is useful in one to one reviews. It allows us to easily show how Officers are performing as individuals and in comparison with the team."

London Borough of Wandsworth

"If you have a new idea, Rostrvm will make it work. Their applications open up so many new avenues for us and ensure we stay ahead of the game…"

One-Sure Insurance

“We are pleased with the way the project is going and look forward to a long-term relationship with rostrvm"

Aquira

“You and the team at Rostrvm helped me solve a problem caused by a third party within 2 hours and without mentioning that it wasn’t your API changed. Your help was much appreciated."

Support user

“We chose Rostrvm for several reasons: it has impressive credentials in the marketplace and the capability to deliver to our needs."

XLN Telecom

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