We will be attending and exhibiting at the annual Professional Planning Forum conference to be held at the National Exhibition Centre near Birmingham on 19th & 20th April. If you are going to be there why not pop along and see us?
... or doing the same with less. Call centres are under pressure. Rostrvm Solutions will be presenting practical ideas on how to remove waste, increase control and enhance customer contact productivity at the South East Contact Centre Forum events later this month. To learn more visit the Contact Centre Forum's web site
An enthusiastic audience of call and contact centre managers visited Rostrvm Solutions to attend the inaugural session of the South East Contact Centre Forum. The Forum's aims and objectives were presented together with discussion of specific operational and technical issues that the forum will look to address over the coming months
Call centre managers can review the challenges and benefits of task blending to optimise call centre resources in a seminar session at the Professional Planning Forum next week. Ken Reid of Rostrvm Solutions will draw on twenty years industry experience to explain how managers can fine-tune the balance between real-time resource availability and demand across multiple