Brookson, a leading provider of accountancy, tax advice and support services to freelance contractors and self-employed professionals, is utilising advanced contact centre technology to communicate with potential customers.

call centre software - Outbound call centre case study - Brookson Accountancy and Support Services

It combines contractor accountant, Brookson’s interactive web site, electronic marketing and the telephone with automated outbound calling and inbound call handling from Rostrvm Solutions in its contact centre in Warrington.

  • rostrvm Outbound – a platform independent predictive dialler, which supports structured, automated outbound contact.
  • rostrvm CallDirectorACD inbound contact management.
  • rostrvm CallGuide on the desktop with full scripting tools and process management functions to support agents through different types of contact.

> Click here to access an extended version of this case study

Requires Acrobat Reader or similar PDF reader