Bouygues Energies & Services is a leading provider of integrated energy services, facilities management, infrastructure and contracting solutions across the UK.
poweredbyrostrvm – Rostrvm Solutions’ cloud-based contact centre solution, was deployed to provide Bouygues with all the advantages of an on-site system without the expensive set-up outlay, as it works with their existing infrastructure.
Bouygues’ Customer Service Desk now benefits from a multi-functional and robust cloud solution, which includes:
- Cloud-based contact centre providing 24-hour service
- Inbound contact handling with intelligent queueing and skills-based, multi-channel ACD
- Outbound contact management
- In-call scripting
- Call recording and retrieval with meta data tagging
- Greater visibility through operational and business outcome reporting, with real-time displays and dashboards
- UK-based service and support from Rostrvm’s experts
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