5 12, 2018

Sparkling Next Generation multichannel contact

This festive season use Next Generation multichannel contact software to give your customer service some sparkle. And if your contact centre doesn’t have it but you want some after reading this, you know that song ‘All I Want For Christmas’ … !

21 11, 2018

4 reasons to go ‘Next Generation multichannel’

There are usually four main reasons why contact centres don’t perform as well as they should: Budget, IT, People and Time. Next generation multichannel technology can help resolve these issues, both in business terms and with your customers.

15 11, 2018

Outbound dialler to actively engage with customers

Making outbound contact to collect money and support customers can be difficult, especially with limited resources. A next generation, outbound dialler can help you engage compliantly, proactively and get results, without vastly increasing your workforce.

22 10, 2018

Coastline Housing

Coastline Housing, based in Cornwall, is an independent, not-for-profit housing association, which owns and manages over 4,300 homes. Its contact centre now benefits from a rostrvm solution, which includes: • Inbound contact handling with intelligent queueing and skills-based, multi-channel ACD. • An automated outbound dialling system for rental collections and reminders, including outbound voice campaigns to ensure tenants get

18 10, 2018

Inbound contact – how to avoid the ‘Halloween horrors’

It’ll be Halloween soon but the biggest shock your inbound contact centre could face, just as you’re gearing up for the busy festive season, is adverse weather. The snow of last winter is a reminder to be prepared for all eventualities – and then there may be staff illnesses to cover – here are our top tips.

24 09, 2018

Quality underpins our hosted contact centre software

Whether you have a hosted contact centre on-site or a cloud contact centre from us, you can rest assured that Quality and Service is at the heart of everything we do. Our auditors agree, awarding us the ISO 9001:2015 certificate which updates our previous ISO accreditation.

13 09, 2018

Outbound dialler – stay compliant

Our outbound dialler helps businesses stay compliant by ensuring a structured approach to calling. This is vital, especially since the Government has just amended the rules in a fresh crackdown on nuisance calls.

1 08, 2018

Paul Andrews joins Rostrvm

Rostrvm continues to grow and we’re pleased to welcome Paul Andrews, Business Development Manager, to our talented call handling and contact centre software team.

7 06, 2018


IMSM Ltd, founded in 1994, is a market leader worldwide in supporting organisations to gain ISO (International Standard) certification. It has helped over 10,000 businesses achieve international standards, across a wide range of business sectors, and has offices in 20 countries.

6 06, 2018

Rostrvm at CIH Housing 2018

rostrvm contact centre software is being demonstrated at Europe’s largest housing event – CIH Housing 2018 – in Manchester between 26-28 June and we’d love to see you there. You’ll find us on stand B10 on the main floor – do come and say hello. Alternatively contact us at any time for a meeting.

30 05, 2018

CETA insurance

CETA provides insurance products from a panel of the UK’s leading companies and is a national network of intermediaries with over 4,000 members.

30 04, 2018

How to stretch contact centre resources

What differentiates rostrvm contact centre software is its FLEXIBILITY. The reason this is important is that a ‘one size fits all’ product may provide a short-term answer but, as soon as your contact centre needs to change something, you’ll wish you had a robust, multi-functional solution.

21 03, 2018

GDPR and the contact centre – myths and realities

Those four initials G.D.P.R. can’t have escaped your attention as various organisations try to convince you that the onset of the EU’s data protection regulation leads to nightmares in the contact centre and elsewhere. It’s time to calm down, follow best practice and focus on essentials. Ken Reid explains …

12 03, 2018

SIMPLE multichannel flexibility

With contact centre software, as in life, the straightforward solutions are usually the best. You can have simple multichannel flexibility and still have an intelligent, user-friendly system.

26 02, 2018

Inbound and outbound contact centre

Using automated technology to reduce the inbound and outbound work load, optimise your contact centre and please customers (and staff) makes absolute business sense but with so many variables involved how can you be sure you’re getting the right solution?

19 02, 2018

BH Live

BH Live is the south coast’s leading leisure and event operator and social enterprise. Its expertise ranges from staging live entertainment and events, major conferences and exhibitions, to operating leisure and sports facilities.

14 02, 2018

Contact centre software you’ll love

Do your staff and customers love your contact centre software? You’ll know they do if you don’t get complaints, it supports all processes and fulfils business and customer needs.      

2 02, 2018

Trust Rostrvm to be what your contact centre needs

The Six Nations rugby and the Olympic Winter Games both kick off this month and sporting fixtures like this rely upon proactive suppliers to bring it all together and keep things running smoothly behind the scenes. The same relationship can be applied to our industry and contact centre software.

24 01, 2018

Blended contact centre – it’s people and tech

In a blended contact centre it’s about having the information to know when to move people from one task to another to handle peaks in traffic and smooth out potential queues. It’s also about having intelligent contact routing to provide the customer with the best advisor to help.

18 01, 2018

Everything you ever wanted to know about the cloud contact centre

We are a sponsor of the new version of ‘The Inner Circle Guide to Cloud-Based Contact Centre Solutions’, published by ContactBabel. Out now, the Guide is a major independent analyst report, aimed at providing professionals with the latest analysis and data around current and future cloud contact centre issues and use.

10 01, 2018

User-friendly contact centre software

We live in a world where, every day, new advances are made in technology to make things better. At Rostrvm, we have a great UK-based R&D team who innovate products to meet the needs of customers and provide them with exciting capabilities in communications. A key part of this is designing software that is user-friendly.

27 12, 2017

Contact Centre Predictions

As we transition from 2017 to 2018 now’s the time to look at the operational and technology themes that we expect to be at the forefront of contact centre thinking in the coming year. Undoubtedly a big consideration across all areas of technology and customer interaction will be the GDPR but, as stated in the Information

20 12, 2017

Anglian Home Improvements

Anglian was founded in 1966 and since then has been at the forefront of the UK’s home improvements industry. Today it is well known for the quality of its windows, doors and conservatories, amongst other products.

19 10, 2017

XLN Telecom Ltd Case Study

XLN is the UK’s leading dedicated Small Business supplier and a long-established customer of Rostrvm Solutions. It provides reliable and affordable Phone, Broadband, Energy and Merchant Services to small businesses across every high street in the country.

14 09, 2017

Tips on Desktop optimisation

To reduce costs, increase efficiency and improve the customer experience of your contact centre, tackle how your staff use your systems and optimise desktops.

5 09, 2017

Wasps and Ricoh Arena Case Study

The Ricoh Arena in Coventry is a multi-purpose venue and an international destination for business, entertainment and sport. Its stadium seats nearly 32,500 people and is home to one of the best-known names in English rugby – Wasps.

31 08, 2017

The art of Performance Management

Efficient performance management is the glue that holds your contact centre together; without it you’ll very quickly come unstuck with customers who expect fast results, often on a variety of channels.

24 08, 2017

How to get Inbound customer service right

Your inbound contact is from people who want or need to contact you and how you respond to them can make or break your reputation and business. Providing a great customer experience inbound is crucial.

31 07, 2017

How to give great customer service – Outbound

Do you use outbound as a proactive, well-planned service that customers appreciate? Modern diallers can be set using intelligence gained about a contact to Precision dial, reaching them at the right time and reducing your agents’ workload.

28 07, 2017

How to use outbound contact to channel shift

You want to provide great customer service AND meet your contact centre targets. Be proactive, stay in touch and keep your promises by channel shifting with the rostrvm OutBound suite. rostrvm OutBound dialler provides everything you need to achieve highly successful results as part of your contact strategy. Use a rostrvm OutBound dialler to handle some

19 07, 2017

How to provide a great customer experience

How do you consistently provide clients with a good experience on their ‘customer journey’? We start a series of blogs on this subject with a look at INTEGRATION of systems and processes. This is the key and without it, everything falls apart and no one is happy. Here are five common issues:

17 07, 2017

Rostrvm for Collections

rostrvm for Collections is deployed by a wide range of organisations including utilities, local authorities and housing associations. Using proactive contact strategies they are able to meet debt management, customer acquisition and service interactions goals efficiently and more productively.

3 07, 2017

Welcome to our Reseller and Partner Briefing Sessions

We’ve had an exciting few weeks with our Partners and Resellers, telling them how rostrvm can help to get engaged with new opportunities, drive incremental business and improve margins. Not able to make our sessions? Don’t worry, we are running them again.

26 06, 2017

Welcome back Naila

We welcome back to our team Naila Basit, who returns from maternity leave and is now a proud Mum to a baby boy.

20 06, 2017

Cloud: what’s in it for you?

Many of our customers are enjoying the benefits of poweredbyrostrvm – our cloud service which combines all the flexibility of rostrvm with the agility of cloud. Here’s a quick update on what it could do for your business.

12 06, 2017

rostrvm with Microsoft Dynamics CRM

rostrvm can be quickly and easily integrated with Microsoft Dynamics CRM using our standard connector to provide a fast, effective joined-up system for your contact centre.

9 06, 2017

rostrvm with Salesforce CRM

rostrvm can be integrated with Salesforce to get the most out of your customer data with all the enterprise features of our call handling and contact centre software – it’s quick and easy to do using our standard connectors and desktop tools.

25 05, 2017

We’re in the Top 10 contact centre tech companies

Rostrvm Solutions has been named as one of the Top 10 companies in Call Centre Helper’s ‘Top 10 Contact Centre Technology awards’. Ken Reid, one of our directors, said: ‘To put that into context, if you Google ‘Contact Centre Technology’ you get over 54 million results. Readers of Call Centre Helper have voted for rostrvm as

17 04, 2017

How to provide great customer experiences using IVR

Interactive Voice Response (IVR) has been around for many years now and it can be really valuable support for both customers and the contact centre but the key is to ensure that it’s implemented well, designed around your customers’ needs and supports your specific business aims.

5 04, 2017

We’re shortlisted for the ‘Top 10 Contact Centre Technology’ awards

We’re pleased to announce that rostrvm is on the shortlist for Call Centre Helper’s 2017 ‘Top 10 Contact Centre Technology’ awards. The awards give recognition to the best products on the market and are voted for by readers of In March their website had 237,174 readers (visitors), so that’s a prestigious number available to vote. 

3 04, 2017

Getting ahead on performance management

At each month end do you have a detailed record at hand on your contact centre’s performance? Can you make informed decisions about where you need to make changes and improvements? Do you survey customers so that you know what they think? Our rostrvm suite includes performance management facilities so that you can assess every aspect

30 03, 2017

Adam Cohen – supporting customers in new role

We’re delighted to announce that Adam Cohen has been appointed as a Sales Support Consultant at Rostrvm Solutions. If you’re an existing customer of ours you may well recognise Adam as he started out in the call centre division of Royal Blue as a programmer, before becoming Support Manager at Rostrvm

21 03, 2017

rostrvm with Skype for Business

Skype for Business provides a powerful, unified communications platform connecting people across disparate locations and multiple media from their PC, phone, browser and tablets. It lets you collaborate with anyone, anywhere. The contact centre is a complex and structured business environment with specific operational and cultural needs and “Skype support” can mean many things.

16 03, 2017

How to comply with updated dialler guidelines and succeed

Just before Christmas Ofcom issued updated guidelines on making calls from your contact centre and the use of automated technology such as predictive diallers. The full document - “Ofcom’s statement of policy on its persistent misuse powers” - is available at the Ofcom web site. The guidelines are largely a restatement of those released in  2010 

7 03, 2017

Rostrvm’s award-winning technology is in the house!

We’ve been using our knowledge and experience gained from over 30 years in the contact centre industry to develop dynamic applications suitable for specific industry needs. If you’re wondering how flexible we are, here’s an example: The social housing sector is now using rostrvm technology to reap big benefits when tackling the seismic changes brought about

27 12, 2016

30 years, 30 tips

  This year saw rostrvm reach its 30th anniversary. To mark the occasion we’re sharing 30 tips for contact centre success.

15 12, 2016

Rostrvm welcomes Matt Slaney

Matt Slaney has joined Rostrvm Solutions as a Software Developer. He previously worked in support, testing, development and data migration in a blue-chip company. Matt’s focus at Rostrvm will be the continued development of the rostrvm Manager web application, which is right within his skillset.

13 12, 2016

How to make Precision Contact

Precision Contact gives you the optimum chance of reaching your customers because you contact them: at the right time – the best time to catch them; with the right message and channel; using the right people – making sure your contact is handled by appropriately-skilled advisors.

17 11, 2016

Cloud: the business case

The financial benefits The beauty of cloud is that there’s no expensive outlay – and no sizeable maintenance and upgrade costs. The core infrastructure – telephone lines, internet services, servers and network equipment – are provided and managed by the cloud service provider. This reduces significantly the start-up costs and implementation time, so Return on Investment

7 11, 2016

On-site or Cloud hosted?

Rostrvm is celebrating 30 successful years in the contact centre industry and we’ve been involved with many changes and innovations over that time. The biggest, of course, is the internet and digital-based services such as the Cloud. Following on from our last blog about replacing or upgrading outdated systems, the natural question for contact centres is:

31 10, 2016

Contact centre horrors

Contact centre agents and their customers hate slow, outdated systems. So why do some contact centres insist on keeping them? Flog a dead horse and you get tired and frustrated but there’s still no way that horse is going to move!

27 10, 2016

Talk to your people

To solve a contact centre issue talk to the people ‘at the coalface’, who are often the agents/advisors. Sounds obvious but in hectic business environments it doesn’t always happen.

27 10, 2016


Have you noticed how the contact centre industry uses a lot of jargon and long ways of saying the same thing? We’ve introduced our new blogs – ‘Straight talking’, based on our 30 years’ experience in the field, which tell you briefly what you really need to know to run a successful contact centre operation. We’ll

5 09, 2016

Bedford Insurance

Bedford Insurance is one of the UK’s leading independent intermediaries. It compares the market and works with established companies to provide quotes for Car, Home, Bike, Van and all types of Commercial Insurance. Customers can access Bedford Insurance’s quick and easy online quotation system 24 hours a day, 7 days a week, for instant quotes and

2 09, 2016

Sadler’s Wells

Sadler’s Wells is a world leader in contemporary dance, bringing the very best of international and British productions to audiences at its three theatres in London and on tour. The company has a strong customer service ethos. As a thriving arts organisation and a registered UK charity, Sadler’s Wells earns approximately 70% of its income from

30 08, 2016

Tom Nicholls joins Rostrvm Solutions

We’re pleased to announce that Tom Nicholls has joined our sales team as a Business Development Manager. Tom says, “I’m delighted to be working at Rostrvm because we have products which are truly flexible to suit the needs of the customer. rostrvm can be implemented on site or in the cloud and its products are modular

12 08, 2016

Rostrvm Solutions’ cloud contact centre service on G-Cloud

The robust rostrvm Cloud Contact Centre Service from Rostrvm Solutions is now available on the Digital Marketplace, through the government’s G-Cloud framework. You can find it in the Software as a Service (SaaS) category. Rostrvm Solutions’ software has been used successfully by household names in the private and public sector for many years. The beauty of

4 08, 2016

Intelligent Insurance

Intelligent Insurance is a new broker specialising in high-risk home insurance and has a team of experienced advisers who work from its head office in Ringwood, UK. It provides high-quality, competitively priced policies regardless of a customer’s property type, condition, usage or personal circumstances.

22 07, 2016

EK Services virtual contact centre

EK Services works in partnership with Canterbury City Council, Dover District Council and Thanet District Council to deliver and support their HR, ICT, Customer Services and Revenues & Benefits operations. As part of this they have a single 90-seat contact centre to communicate with customers, sharing a centralised rostrvm platform across three different locations .

19 04, 2016

Rostrvm Solutions joins The Rent and Income Excellence Network

We are pleased to announce that Rostrvm Solutions is now a member of the Housing Quality Network – Rent and Income Excellence Network. (RIEN) RIEN support income management and rent collection practitioners in the social housing sector. We are delighted to support RIEN and their members by sharing our ideas for best practice on income management,

31 03, 2016

Free download : ‘Inner Circle Guide to Outbound & Call Blending’

Are you considering how your contact centre should be using modern technology to maximise performance and improve customer relationships? Two areas where the right use can make a huge difference are outbound and call blending. We’ve sponsored the “Inner Circle Guide to Outbound & Call Blending” so that you can download it free to answer questions

16 02, 2016

Meeting contact targets with IVM

Interactive Voice Messaging (IVM) – One of the central challenges for outbound campaigns is making contact with your audience at a time that suits them. We’ve added an Interactive Voice Messaging (IVM) module to the rostrvm Outbound suite. IVM complements live agent contact strategies – such as predictive dialler campaigns – with an automated message inviting

6 02, 2016

See us @ IT in Housing

We’re at the IT in Housing Exhibition for those involved in the provision of social housing. You’ll be able to learn about rostrvm for Housing, our proactive contact solution specifically for the Housing sector to address the financial challenges created by Universal Credit (UC) and Welfare Reform.

4 02, 2016

Omnichannel contact recording

The importance of recording telephone calls for compliance and quality monitoring purposes is well understood. But in today’s multichannel contact centre a ‘conversation’ can meander from one medium to another – web chat to email to telephone call and back again, making it harder to record. We’ve enhanced our recording system rostrvm AuditLog to capture  contact

1 12, 2015

Introducing precision skills-based dialling

The latest rostrvm release provides our users with a key new feature to keep their customers happy – Precision skills-based dialling. Skills-based dialling adds to the armoury of precision tools available already to the campaign designer and dialler manager using rostrvm.

11 11, 2015

Desktops which make life easier

This series of blogs has been focusing on how to make things easier for customers and provide a fast and seamless service. One of the biggest obstacles to achieving this for many businesses is trying to work efficiently with a mixture of legacy IT, newer architecture and existing processes. This is particularly evident on the contact

4 11, 2015

Keeping in touch

Continuing our  series of blogs looking at how customers’ lives can be made easy we consider outbound contact. Before you provide an outbound service to your customers ensure that it will improve your relationship with them. Because outbound contact should be about making it effortless and easy for customers.

28 10, 2015

Make the customer experience effortless

Continuing our  series of blogs looking at how customers’ lives can be made easy using all areas of the contact centre, including Inbound, Outbound, Desktop Optimisation and Managing Performance. Save customers from ‘repeat street’ and being passed around the contact centre.

20 10, 2015

Make contact easy

In this series of blogs we look at how customers’ lives can be made easy using all areas of the contact centre, including Inbound, Outbound, Desktop Optimisation and Managing Performance. Deal with those massive queues to get through!

6 10, 2015

Midland Heart

Midland Heart is a leading UK housing, care and support business, providing 33,000 high quality affordable homes to over 70,000 customers. The organisation talked to Rostrvm Solutions about ways to tackle the impact of Universal Credit as it wanted to act early to mitigate the effects on customers.

16 08, 2015

Kirklees Neighbourhood Housing

Rostrvm Solutions has drawn on its vast experience in contact management to address the challenges for the Housing sector posed by Universal Credit. It now offers contact technology which deals specifically with the increasing demands made on businesses like housing associations in areas such as collections and controlling costs.

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