Many organisations, particularly local authorities and others in the public sector, are under pressure to deliver services at a significantly reduced cost, due to spending cuts. Rostrvm Solutions, contact centre software developer, looks at ways to lessen the impact on the customer.
It’s possible to keep customers at the heart of operations and introduce more services to the call centre with little or no extra resource. Innovative use of call centre technology will increase call handling levels and improve life for both the workforce and customer.
This is crucial at a time when hard-pressed customers are more likely to complain – and the call centre agents in the firing line need something which will help them and lift their morale. So technology which improves quality of service is the answer and blending is a good example.