BH Live is the south coast’s leading leisure and event operator and social enterprise. Its expertise ranges from staging live entertainment and events, major conferences and exhibitions, to operating leisure and sports facilities.
BH Live’s health and fitness business has grown significantly since 2010, rising from 6,000 members across four venues to 34,000 members across 13 venues. Its largest facility, Littledown, has around 30,000 visits per week and is one of the UK’s busiest sports and leisure sites.
BH Live’s contact centre now benefits from poweredbyrostrvm cloud software, which includes:
- Inbound contact handling with intelligent queueing and skills-based, multi-channel ACD
- Outbound contact management
- In-call scripting
- Call recording and retrieval
- Operational and business outcome reporting with real-time displays and dashboards
- UK-based service and support from Rostrvm’s experts