Bedford Insurance is one of the UK’s leading independent intermediaries. It compares the market and works with established companies to provide quotes for Car, Home, Bike, Van and all types of Commercial Insurance.

Customers can access Bedford Insurance’s quick and easy online quotation system 24 hours a day, 7 days a week, for instant quotes and immediate cover. They can also call the customer service team at the contact centre, which has around 50 seats and 12 departments.

call centre software - Inbound contact centre case study - Bedford Insurance Group

The operation now benefits from an upgraded rostrvm solution, which includes:

Harry Weinert, IT Manager, said: “The upgraded system is seamless and makes everyday contact centre activities more straightforward.”

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