Bedford Insurance is one of the UK’s leading independent intermediaries. It compares the market and works with established companies to provide quotes for Car, Home, Bike, Van and all types of Commercial Insurance.
Customers can access Bedford Insurance’s quick and easy online quotation system 24 hours a day, 7 days a week, for instant quotes and immediate cover. They can also call the customer service team at the contact centre, which has around 50 seats and 12 departments.
The operation now benefits from an upgraded rostrvm solution, which includes:
- Inbound call management.
- Outbound dialling.
- Call recording for training and compliance.
- Integrated SMS text messaging.
- Performance management system and reporting.
Harry Weinert, IT Manager, said: “The upgraded system is seamless and makes everyday contact centre activities more straightforward.”