Autonet Insurance Group, one of the country’s largest independently owned insurance brokers, implemented a rostrvm outbound dialler and within six weeks the productive time increased 10-fold.

call centre software - Predictive dialler case study - Autonet Insurance Group

  • Previously six agents could dial 500 customers a day; now one person can handle more than 2500 in the same time frame.
  • The conversion rate for call back business can be about 25%, compared to quotes completed on the internet at 1%.
  • In just three months Autonet’s outbound telesales team has increased the volume of call activity by 495%.

> Click here to access an extended version of this case study

Requires Acrobat Reader or similar PDF reader