In the middle of the the London games it’s easy to forget that the Premier League season starts in a couple of weeks.
Aston Villa has thousands of fans who are the lifeblood of the club, and its Consumer Sales Department is extremely busy all year round. To enable its call centre to look after customers effectively the Club has implemented the rostrvm suite of applications.
It now benefits from:
- rostrvm OutBound a platform independent predictive dialler, which supports structured, automated outbound contact
- rostrvm CallDirectorACD inbound contact management
- rostrvm CallGuide on the desktop with full scripting tools and process management functions to support agents through different types of calls
More details are available in the case study.