Asia Risk Technologies (ART) is a specialist outsource services provider for the financial services sector with operations in Singapore, Hong Kong and Japan. As one component of a comprehensive Business Process Outsourcing (BPO) offering ART provides a number of call-centre-based services using Rostrvm Solutions’ pay-for-use, SIP-based call centre software.

ART targeted Japan to develop the call centre offering and expand the business with value add services to customers including

  • Direct marketing / telemarketing sales support.
  • Campaign management.
  • Full cycle policy administration.
  • First loss response.
  • Claims processing.
  • Data collection / segmentation.

> Click here to access an extended version of this case study

Requires Acrobat Reader or similar PDF reader