Anglian was founded in 1966 and since then has been at the forefront of the UK’s home improvements industry. Today it is well known for the quality of its windows, doors and conservatories, amongst other products.
A commitment to providing genuine customer care is at the heart of Anglian’s philosophy and its contact centre aims to promote this ethos in all that it does.
The 80-seat contact centre in Anglian’s head office in Norwich now benefits from a poweredbyrostrvm multi-channel cloud solution, which includes:
- Inbound contact handling with intelligent queueing and skills-based, multi-channel ACD.
- Outbound contact management.
- In-call scripting.
- Call recording and retrieval.
- Operational and business outcome reporting with real-time displays and dashboards.
- UK-based service and support from Rostrvm’s experts.
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